The sad thing here is that European law places the responsibility on the shoulders of the retailer – not the manufacturer. This directive under his arm, a UK customer who bought his PlayStation 3 through Amazon contacted the worldwide retailer, and Amazon refunded him 20% of the original purchase price, without him having to return his console. Directive 1999/44/EC states that goods must “comply with the description given by the seller and posses the same qualities and characteristics as other similar goods” and “be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase”. While there’s enough to harp on when it comes to the European Union’s involvement with everyday life in its member states, it also does several things relatively well – one of those is consumer protection laws. Sony has now retaliated, stating it is not going to reimburse retailers After Sony removed the Other OS feature from the PlayStation 3, a European PlayStation 3 owner successfully secured a partial refund from Amazon under the European Sale of Goods Act.
I think we need to start a digital rights category or something (the next version of OSNews will have it, for sure), because we have yet another article about this subject.
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